I.T. support excellence ensures a resilient, secure and fit for purpose I.T. infrastructure with capacity for growth. Trust wide systems that enable economies of scale, are fully aligned and are managed centrally with a cloud first approach to solutions.
Enabling the Trust to achieve its main strategic priorities of educational excellence, growth and consistency.
To create an deliver an effective and efficient service that is focused on a solutions driven approach. Whereby processes are clear and swift in response and the team are open and transparent in order to deliver an proactive approach.
A knowledgeable and reliable team who actively seek to enhance their performance by leading with the most up-to-date knowledge on the latest tech software. To actively engage with new and innovative technologies in order to ensure everyone has the right tools for their job.
Creating and delivering a standardisation equipment specification where the technology our staff and young people use is relevant and fit for purpose. Supporting with the consistent care and warranty covers to support effective budget and resource planning.
Proactively monitoring and implementing security to safeguard our staff and children. Enhanced with audits and a key point of contact to, where possible, prevent cyber intrusion.
Standardise Delivery of IT
Cloud First approach
IT issues are resolved within SLA
KPI’s are achieved consistently
Communication is effective, open and honest
Staff are friendly & approachable
Solutions driven approach
Reactive and proactive support is given equal focus
IT Processes are followed
IT Helpdesk is used universally
Knowledge and best practice is shared effectively
Communication is open within the Team
Team actively supports each other
Team engages positively with CPD
Everyone has the right tools for their job
Standardised equipment specification
Standardised fast, secure and reliable Broadband
Centralised Cloud Managed Infrastructure
Devices are filtered and safeguarded
Core Network is supported and in warranty
IT Services (print/save/share) are reliable and readily available
Effective budget planning & device replenishment
Audits
Compliancy
Remote Monitoring and Management (RMM)
Monitoring, Detection and Response (MDR)
Multi Factor Authentication (MFA)